Help Center

How can we help?

Browse the topics below or contact our support team — we usually respond within minutes.

Problems scanning the QR code, lost authenticator app, or code not accepted?

Open a ticket →

Verification email missing, change of email, or account access issues.

Open a ticket →

Report a deposit or withdrawal with your transaction hash and network for review.

Open a ticket →

Frequently asked questions

Sign up, verify your email, and you can instantly trade with the $1,000 virtual demo balance. Fund your wallet to switch to the live account.

Still stuck?

Email us with your account details and transaction hash where relevant.

X-Trade